Urgent request · Alex Pond

CH 01 Situation

What has happened?

In one sentence The detail needed to act on it straight away Links, error messages, order or reference numbers. If Alex has to write back to ask, the request is slower. Already tried, and who else was asked

CH 02 Impact

How should this be classified?

Choose the closest P1 Something live has stoppedCustomers, money or a legal deadline are affected right now, and no one else can fix it. P2 Blocked until Alex respondsWork can't progress without Alex, and a date falls before . P3 Important, can be picked up on returnWorth Alex seeing first thing on .

If this waits until , what happens? Be specific: a cost, a missed deadline, who is affected. Needs to be dealt with by

CH 03 Sender

Who should Alex reply to?

Name Organisation

Email Phone (if a call is needed)

The details above are accurate, and I'm available to answer questions about this.

Away until ….This line reaches Alex directly.

What has happened?

How should this be classified?

Who should Alex reply to?

Away until ….
This line reaches Alex directly.